今年以来，河北廊坊石油以服务客户为导向，深挖市场潜力，丰富服务业态，持续推动柴油销量稳步提升，前4个月柴油机出零售量完成率居省公司首位。

该公司以周边5公里商圈为走访范围，锁定周边用油农户，满足春耕用油市场需求；加强走访调研，实时掌握开发进度和客户痛点，制定24小时迅速响应机制，回应客户关切；以提升客户满意度为抓手，开展快节奏、高品质服务，通过升级柴油加注设备、多点投放尾气处理液加注机等方式，不断提升客户消费体验；丰富站点服务形式，引入特色餐饮品牌，多点投放洗车、洗衣设备，持续提升服务品质。

Since the beginning of this year, Hebei Langfang Petroleum has been customer-oriented, deeply tapped market potential, enriched service formats, and continued to promote steady improvement in diesel sales, and the completion rate of diesel engine retail sales in the first four months ranks first among provincial companies.

The company takes the surrounding 5km business circle as the scope of visit, locking the surrounding oil farmers to meet the demand of spring oil market; Strengthen visits and investigations, grasp the development progress and customer pain points in real time, and formulate a 24-hour rapid response mechanism to respond to customer concerns; To improve customer satisfaction as the starting point, to carry out fast-paced, high-quality services, through upgrading diesel fuel filling equipment, multi-point exhaust gas treatment fluid filling machine, and other ways to continuously improve customer consumption experience; Enrich the service forms of the site, introduce special catering brands, put more car washing and laundry equipment, and continue to improve the quality of service.